Refunds and Exchanges
Before purchasing tickets, carefully review your event details. Policies set forth by the event's performing acts, bands, and talent generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. However, You may request refunds up to thirty (30 days) before the event date. To request a refund for an event please email: tickets@brushymtngroup.com
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund from us less than thirty (30) days prior to the ticket holder's event date. You agree not to dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets for an event sold by Brushy Mountain Entertainment. Should you do so, your tickets are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
When we issue a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
Canceled and Rescheduled Events
If an event is canceled, and you purchased a ticket we will automatically issue you a refund to the credit card, debit card, or the method of payment used to make your purchase. Refunds usually take five to ten business days to show up on your method of payment.
If the event was moved, postponed, or rescheduled, and you are unable to attend the new event date, refunds we will issued upon request. If you do not request a refund, your original ticket will be honored for the new event date. You may request refunds up to thirty (30 days) before the rescheduled event date. To request a refund for an event that has been rescheduled email tickets@brushymtngroup.com